FAQ’s

Once I Register A Keyword, For How Long Do I Own It?

Your keyword remains in your account for as long as you make the monthly payments. If you cancel your account or fail to make your payment, the keyword becomes available for others to register.

If I Have Message Credits Left Over At The End Of The Month, Do They Carry-Over To The Next Month?

Message credits included in our plans do not carry over. Each month on your anniversary date, the credits are reset to your plan amount.

Do I Need To Put Software On My Computer?

No software is required. You configure your mobile campaign through a simple web site www.hyperloc.com that you can access from any computer with an Internet connection.

How Long Can Text Messages Be?

A standard text message is limited to 160 characters. Characters means letters, numbers, spaces, symbols and punctuation. Our system allows 160 characters. You can have a message with up to 480 characters but it will use more credits.

What Is A Short Code?

A Short Code is similar to the address (URL) of a website. It is a unique location to send text messages. You combine a Short Code with a Keyword to form a call-to-action address. An example would be: ‘Text the word “Invite” to the short code 41513 to join our VIP invite list.’

What Is A Keyword?

A Keyword is a short word (which may include numbers) that customers send in a text message to the short code we assign you in order to join your list.

What Does It Mean To Opt-In?

To Opt-In is to join a list. This can be done by sending a text message containing your KEYWORD to 41513 (our SHORTCODE), or by entering your phone number into a web-based form. This action signifies that a customer has asked you to send them a message.

What Does It Mean To Opt-Out?

A subscriber Opts Out when they quit your list. Users can do this quickly and simply by replying to any text message you send them with the word STOP.

Who Regulates Text Messaging?

In The United States, The MMA, Wireless Carriers and the FCC keeps an eye on text messaging.